Website is loading really slow

Hey,

I live in Germany and have decent internet. I’m a customer since yesterday and I noticed that no matter if in the morning or evening your site loads very slowly, that I can not even watch the VODs. Is it always like this ?

I like your project and support it, but in this case Im paying but not watch anything.

I am a little disappointed.

Hi,

We don’t have any running issues on our side, but would be really glad to help you. Please send us a request via support page and our awesome staff will assist you. It will require some data to be provided from you, they will ask for it.

We don’t provide support via forum.

I am in Germany too. And all good here… Most likely stupid Telekom is priorizing content again :man_facepalming:

One thing in the context i wonder about is why i somentimes do not have any problems viewing the live stream while the time line and the archives are very slow. Sometimes everything works perfectly fine and a minute later the timeline doesn’t work anymore. Five minutes later it is ok again. Soemtines it is like gambling to get an archive video running. Could this be a problem on my side at all? I will try to contact support next time, but i really wonder if anyone else is having issues like that. Same country as Jabbath and Frixed if that’s of interest.

You have Telekom as ISP?

yes, i have

So no surprise. They always priorize their content over other streams. You are the third guy now I talk with who has the problem with Telekom.

but shouldn’t then the whole site be slow and not just the timeline and the archive? Also, i don’t have problems with any other streaming sites

They priorize each stream differently. First their own Magenta s__t and then the others in an order nobody really knows.

This happens in different countries, unfortunately. There is no way for us as a company to solve the problem of end-user when there’s an ISP who is providing bad service. You can only try addressing the issue to your ISP in this case. What we see is that we evenly stream the content to all the clients at EU & Americas.

But I’d also suggest you sending a message via support page to see if they can provide any assistance on that. Maybe switching other server for you via support will solve the issue, but I don’t think it’s the case here.

The whole website “weighs” megabytes and loads not as frequent as streams. The stream & timelime require your browser to download video parts the whole time you’re watching the stream. It consumes gigabytes of data. Based on our experience, providers who don’t care about net neutrality principles re-prioritize their loads based on their commercial interest.

If we talk about other sites with the scale of Google (Youtube) or Amazon (Twitch), there’s a whole lot of different scale of commercial interest for ISPs :slight_smile: In addition, such companies and some other just sign the contracts with large uplink ISPs (who provide their services to smaller ISPs) to get the largest throughput as possible. I don’t know how it’s done now, but in the past they even put their servers within ISPs data-centers to allow the fastest connection possible to their servers for ISP clients.

They already lost a lawsuit against them forbidding them to priorize content in their mobile net. Let’s hope same for the normal net too soon.

You perfectly described what German Telekom does … Fortunately there are alternatives…

I recommend Vodafone cable. Cheap, fast and little issues…

Es ist totaler Mist. Seit Monaten funktioniert die Seite nicht richtig. Am Tag kann man nur selten zurück gehen . Morgens zwischen 6 - 8 Uhr funktioniert es ganz gut aber am Tag ist es sehr schlecht. Habe gar keine Lust mehr reinzuschauen ´Alles sehr ärgerlich . Dafür bezahlt man ja auch gutes Geld. VHTV scheint das ganz egal zu sein.

Hallo! Bitte wenden Sie sich an den Support (support page) und Sie erhalten Anweisungen zur Fehlerdiagnose, die wir zur Problemlösung verwenden. Vielen Dank!

Nunja, billig ist bei Vodafone Kabel alles … inkl. Service.

Vodafone Kabel wäre für mich die letzte Option. Vodafone kann vielleicht Mobilfunk, aber im Festnetz haben sie schon eine Arcor kaputtgemacht. Unity und Kabeldeutschland gehen auch immer mehr kaputt.

Ich sehe das bei Kunden auf dem Land, zum Teil Business-Kunden dessen SLA zu 99% nicht eingehalten werden.

Bezüglich DTAG, es scheint hier bezüglich den Service-Anbietern von VHTV und der DTAG schlechte Verbindungen zu geben, wenn man sich die Routings anschaut.

Im gleichen Zeitraum wo VHTV nicht geht, gehen z.B. alle anderen Porno-Seiten problemlos egal ob nun ein CB, ein Hamster , ein PHub usw. Alle Dienste wie Netflix, amazon, Fernsehsender gehen ebenso.

Deutsche Telekom?